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DATA & ANALYTICS / CASE STUDY

Bilingual Call Intelligence

Exploring English and Spanish call analysis through Telegram.

Proof of concept
THE PROJECT

From business need
to working software.

01 / CONTEXT

The business need

The proof of concept explored how to transcribe call audio, surface key points, and answer questions about conversations.

02 / SCOPE

What the work covered

  • Build a proof of concept for analyzing call audio and identifying the subject of a conversation.
  • Transcribe spoken conversations in Spanish and English through a Telegram-based workflow.
  • Surface key points from conversations and answer questions about what was discussed.
03 / DELIVERY

Where the project landed

The work ended at proof of concept. The result did not meet the client’s expectations and the engagement did not continue.

Delivery status reflects the project records, rather than a live service availability check.
YOUR NEXT PROJECT

Building something
in this space?

Validate transcription and analysis on your own recordings before building further.

Book a 30-minute project call Or email i@unrealos.com We’ll discuss your workflow, scope, and what to validate first.
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Bilingual Call Intelligence